Notice of Reasonable Treatment
We respect your privacy and understand the importance of the information you provide to us. This Fair Processing Notice describes our practices regarding the information we process.
The Privacy Policy document describes:
- The type of information we process;
- How we use, share, and protect this information;
- How long we keep this information;
- Your Rights and Options Regarding the Information We Collect.
What type of information do we collect and why?
When you fill out our contact form, we collect your name, surname, phone number, email address, represented company and your message. We will use this data to respond to your request.
We may use your name and email address to send you marketing communications by email. You may opt-out of receiving these emails at any time by using the unsubscribe link in each email or by contacting us at the address provided at the end of this Fair Use Notice.
If you unsubscribe from our emails, we will keep your name and email address on a suppression list to prevent emails from being sent to you again by mistake.
We use cookies on our website. Please refer to our Cookie Policy for more information on their use.
On what legal basis do we process your personal information?
We need a legal basis to process your personal data. When you fill in our contact form, we collect your data with your consent to respond to your request.
If we send you marketing information, we use the legal basis of legitimate interest. Sending business information to people who have requested that information about our products or who have downloaded a white paper or webinar is a legitimate business activity.
We process your technical data in order to secure our website, which is a legitimate activity.
Who do we share your information with?
- Third-Party Service Providers: We use third-party providers such as software and cloud services. A full list of data controllers can be requested by contacting us at the address below.
- Legal Needs: We may also disclose personal information to our legal advisors or insurers:
- As required by law, such as to comply with a subpoena or similar legal process.
- To investigate fraud or respond to a government request.
- If we are involved in a merger, acquisition, or sale of assets.
How do we protect your personal data?
We use reasonable physical, technical, and administrative safeguards, appropriate to the industry, to protect information from unauthorized access, use, loss, misuse, or modification. We will use reasonable efforts to protect personal information stored on our servers from unauthorized access by using industry-available computer security products (e.g., firewall), as well as security procedures and practices. carefully crafted. Despite our security measures, it is impossible to guarantee 100% safety in all circumstances. If you have any questions about our security practices, you may contact us at the address listed below.
Retention periods for your information
We keep your technical data for a maximum of 2 years.
We keep your data on our suppression list for 5 years.
We keep your data from a request for information for a maximum period of 2 years, in order to respond to your requests for additional information and to send you relevant commercial information.
International transfers
Your personal data will be transferred to and stored on computers and servers located outside of your country, where the data protection laws may differ from those in your country. We transfer personal data to the USA and process it there in accordance with our contractual clauses (EU model contracts). We also transfer personal data to Canada, which is an appropriate country for data transfer, as determined by the European Commission.
European data protection laws allow the European Commission to make decisions on the adequacy of the protection of personal data with regard to transfers that are binding on EU member states. These laws recognise that if a data exporter adopts the “standard contractual clauses” adopted by the European Commission, this will constitute a sufficient guarantee, in accordance with the law.
Your rights
You have rights over our processing of your personal data which are:
- access your personal data and information relating to our processing. You also have the right to request a copy of your personal data (but we will need to delete information about other people).
- Rectify incorrect personal data we process.
- Request that we erase your personal data if:
- We no longer need it;
- If we process your personal data with your consent and you withdraw it;
- If we no longer have a legitimate reason to process your personal data;
- We process your personal data unlawfully
- Object to such processing if it is a legitimate interest.
- Restrict our processing if it was a legitimate interest.
- Request that your personal data be transferred from us to another company if we process it under a contract or with your consent and the processing is carried out by automated means.
- It is also possible, under certain conditions, to resort to binding arbitration.
- If you wish to exercise any of these rights, please contact us.
If you have any questions or concerns, please email dpo@mediaclip.ca, as most issues can be resolved informally.You also have the right to lodge a complaint about our processing with the supervisory authority in your country.
Contact us
If you have any questions or concerns about our Privacy Notice or privacy practices, please contact or email us at:
Mediaclip 8315 Rue St-Hubert, Montréal, QC H2P 1Z4, Canada