Notice of reasonable treatment
We respect your privacy and understand the importance of the information you provide to us. This Fair Treatment Notice describes our practices regarding the information we process.
This policy describes:
- The type of information we process;
- How we use, share and protect this information;
- The retention period of this information;
- Your rights and options regarding the information we collect.
What kind of information do we collect and why?
When you fill out our contact form, we collect your last name, first name, phone number, email address, represented company and your message. We will use this data to respond to your request.
We may use your name and email address to send you email marketing communications. You may object to the receipt of such emails at any time by using the unsubscribe link in each email or by contacting us at the address provided at the end of this Fair Use Notice.
If you unsubscribe from our emails, we will keep your name and email address in a deletion list to avoid resending you by mistake.
On what legal basis do we process your personal information?
We need a legal basis to process your personal data. When you fill out our contact form, we collect your data with your consent to respond to your request.
If we send you marketing information, we use the legal basis of legitimate interest. Sending business information to people who have requested this information about our products or who have downloaded a white paper or webinar is a legitimate business activity.
We process your technical data in order to secure our website, which is a legitimate activity.
Who do we share your information with?
- Third-party service providers: We use third-party service providers such as software and cloud services. A full list of data controllers can be requested by contacting us at the address below.
- Legal requirements: We may also disclose personal information to our legal counsel or insurers:
- In accordance with the law, for example to comply with a subpoena or similar court proceeding;
- To investigate fraud or respond to a government request;
- If we are involved in a merger, acquisition or sale of assets.
How do we protect your personal data?
We use reasonable physical, technical and administrative safeguards, appropriate to the industry, to protect the information from unauthorized access, use, loss, abuse or alteration. We will make reasonable efforts to protect the personal information stored on our servers from unauthorized access by using computer security products available in the industry (for example, a firewall), as well as security procedures and practices. carefully crafted. Despite our security measures, it is impossible to guarantee 100% security in all circumstances. If you have any questions about our security practices, you can contact us at the address below.
Retention periods for your information
We keep your technical data for a maximum of 2 years.
We keep your data on our deletion list for 5 years.
We retain your data from a request for information for a maximum of 2 years, in order to respond to your requests for additional information and to send you relevant business information.
Your personal data will be transferred and stored on computers and servers located outside your country, where data protection laws may differ from those in your country. We transfer personal data to the United States and process it there in accordance with our contractual terms (EU standard contracts). We also transfer personal data to Canada, which is an appropriate country for data transfer, as determined by the European Commission.
European data protection laws allow the European Commission to take decisions on the adequacy of the protection of personal data with regard to binding transfers to EU Member States. These laws recognize that if a data exporter adopts the “standard contractual clauses” adopted by the European Commission, this will be a sufficient guarantee, in accordance with the law.
You have rights to our processing of your personal data which are:
- to access your personal data and information related to our processing. You also have the right to request a copy of your personal information (but we will need to delete information about other people).
- Correct the incorrect personal data we process.
- Request that we delete your personal data if:
- We don't need it anymore;
- If we process your personal data with your consent and you withdraw it;
- If we no longer have a legitimate reason to process your personal data;
- We treat your personal data illegally
- Oppose such treatment if it is a legitimate interest.
- Limit our treatment if it was a legitimate interest.
- Request that your personal data be transferred from us to another company if we process it under a contract or with your consent and if the processing is carried out automatically.
- It is also possible, under certain conditions, to resort to binding arbitration.
- If you wish to exercise any of these rights, please contact us.
If you have any questions or concerns, please email email@example.com, as most issues can be resolved informally.
You also have the right to file a complaint about our treatment with your country's supervisory authority.
If you have any questions or concerns regarding our privacy notice or privacy practices, please contact us or email us at:
7250 Mile End Street, Suite 301
Montreal (Qc) Canada H2R 3A4